What is knowledge for AI Chatbots and why is it a determining factor in effectiveness? – Blogs

When implementing AI Chatbots, many businesses often focus on the technology, AI model, or conversational interface, but ignore fundamental factors: knowledge for chatbots. In fact, AI chatbots cannot answer accurately, consistently and safely if they are not equipped with a clear knowledge system. This is the part that decides what the chatbot “understands”, “what to … [Read more…]








